Privacy Policy
Effective date: August 13, 2025
This Privacy Policy (the "Policy") explains how ACI Rack Rentals ("ACI Rack Rentals", "we", "us", or "our") collects, uses, shares, and safeguards personal information in connection with our website acirackrentals.com (the "Site") and our services, including rack bookings, token pack purchases, and related features (collectively, the "Services"). By using our Services, you agree to the terms of this Policy.
1. Information We Collect
We collect the following types of information when you interact with our Services:
- Account Information: Name, email address, password, phone number, and profile details when you create an account.
- Payment Information: Billing details and payment method information processed via secure third-party payment processors (we do not store full card details).
- Booking Information: Rack selection, booking date/time, token usage, and related preferences.
- Technical Data: IP address, device type, operating system, browser type, pages visited, time spent, and cookies.
- Support & Communication: Any messages, support requests, or correspondence you send to us.
2. How We Use Your Information
We use your information for purposes including:
- Providing, operating, and maintaining our Services.
- Processing transactions, bookings, and payments.
- Managing accounts, token balances, and booking histories.
- Sending confirmations, invoices, updates, and policy changes.
- Improving our Services and developing new features.
- Ensuring security, preventing fraud, and enforcing our Terms.
- Responding to inquiries and providing customer support.
- Complying with legal obligations and resolving disputes.
3. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to operate our Site, enhance user experience, analyze traffic, and for marketing. You can manage cookie preferences through your browser settings, but disabling some cookies may limit functionality.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Payment processors to facilitate transactions.
- Service providers (IT, hosting, analytics, communications) under confidentiality agreements.
- Law enforcement or authorities when required by law or to protect our rights and security.
- In connection with a merger, acquisition, or sale of assets, as permitted by law.
5. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Technical logs may be retained for operational and security purposes for a limited time.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as the right to data portability. You may also object to certain processing or withdraw consent where applicable.
To exercise your rights, contact us at privacy@acirackrentals.com. We may require verification of your identity before processing requests.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.
9. Children's Privacy
Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from them. If we learn that we have collected such data, we will delete it promptly.
10. International Users
If you access our Services from outside India, note that your information will be transferred to and processed in India (and potentially other countries) where data protection laws may differ from those in your location.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via the Site and/or email if you have provided your contact details. The updated version will be effective as of the date posted.
12. Contact Us
For questions about this Policy or our data practices, contact us at privacy@acirackrentals.com or via our Site at acirackrentals.com.
Note: This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Please consult legal counsel to ensure compliance with applicable data protection laws.